All payments are processed directly in between your organization and monday.com, including billing and taxes. If you cancel your subscription within 30 days of the initial purchase, the refund will apply automatically.

Refunds usually do not apply to purchases beyond 30 days, renewals or older subscriptions. If you think you are eligible for a refund, please contact us by submitting the form along with the reasoning.

If your case is accepted by our support team, you need to cancel the subscription in your administration panel. Then reach out to support@monday.com and request a refund by explaining your situation.

If your purchase date is within 30 days, you can simply cancel your subscription. And then choose to subscribe yearly or monthly. Otherwise, please see How do I request a refund beyond 30 days? above.

The 14-day free trial is granted automatically after installing the app. While the trial is running, you will see an in-app banner displaying the days left of your trial.

Yes, trial extensions are available on request and typically granted once.

Reach out to our support team through the contact form. We will manually extend your free trial, so you can keep testing the app without being charged.

When you unsubscribe from an app, it will be flagged as cancelled. Billing will stop at the current billing cycle, which can be monthly or yearly.

You cancel the subscription in your monday.com administration panel under Apps.

No, you can keep the app installed and use it for the time you have paid for.

If the app becomes significantly unusable, please reach out to the support team. We will review the situation and offer fair compensation.

Our apps integrate deeply with monday.com and its infrastructure. Sudden outages, API limitations, or platform changes may temporarily affect functionality from time to time. Such disruptions usually last a few minutes, in rare cases up to a few hours.