Terms of Service

Last updated: July 27, 2026

These Terms of Service (“Terms”) govern access to and use of the websites, applications and related services operated by Kusterer & Müller GbR, doing business as Gorilla Apps (“Gorilla Apps,” “we,” “us” or “our”).

1. About us

Kusterer & Müller GbR (Gorilla Apps)
Hagbergstrasse 11
70188 Stuttgart
Germany
VAT identification number: DE815324806
Email: hello@getgorilla.app

2. Scope and contracting party

These Terms apply to the following websites, applications and related services:

Together, these are the “Services.”

The “Customer” is the business or professional entity that installs, subscribes to, purchases or otherwise uses a Service. A person accepting these Terms for a Customer represents that they are authorized to bind that Customer.

The Services are intended exclusively for business or professional use. They are not offered to consumers acting primarily outside their trade, business or profession.

An “Authorized User” is a person whom the Customer permits to use a Service under the Customer's account. A client, visitor or other person who accesses an interface published or configured by a Customer does not become the Customer under these Terms.

These Terms take effect when the Customer installs, subscribes to or first uses a Service, or otherwise accepts them through an applicable marketplace or ordering process.

3. Relationship with monday.com and other third-party services

Most Gorilla Apps applications integrate with or are distributed through monday.com. The Customer maintains its own agreement and account with monday.com. monday.com's terms, marketplace rules, technical restrictions and billing terms may apply separately.

Some functions depend on third-party services selected or configured by the Customer, such as monday.com APIs, Google Sign-In, receiving email systems, domain-name services or websites on which the Customer embeds published content. Those services are governed by their respective providers' terms.

Gorilla Apps is not part of monday.com and does not control third-party platforms, APIs or services. We are not responsible for a third party's acts, omissions, availability, changes or errors. This does not limit liability that cannot lawfully be excluded or liability for Gorilla Apps' own failure to use the care required under these Terms.

4. Access and permitted use

Subject to these Terms and payment of applicable fees, Gorilla Apps grants the Customer a limited, non-exclusive, non-transferable and revocable right to access and use the relevant Service for the Customer's internal business purposes during the applicable subscription or usage period.

The Customer may permit Authorized Users to use a Service on its behalf. The Customer is responsible for:

  • Ensuring that Authorized Users comply with these Terms
  • Protecting account credentials, access tokens and authentication methods
  • Promptly removing access that is no longer required
  • Providing accurate account and contact information
  • Notifying Gorilla Apps without undue delay of suspected unauthorized access relating to a Service

The Customer must not:

  • Use a Service unlawfully or to infringe another person's rights
  • Introduce malware or attempt to compromise, disrupt or overload a Service
  • Bypass security, access-control, rate-limit or usage restrictions
  • Obtain or attempt to obtain unauthorized access to accounts, systems or data
  • Reverse engineer or decompile a Service except to the extent the restriction is prohibited by applicable law
  • Resell, sublicense or make a Service available as a standalone competing service without our written permission
  • Use a Service to send spam or other unlawful communications

We may apply reasonable technical limits and measures necessary to protect the Services, customers and third parties.

5. Customer Data and configuration

“Customer Data” means data, content, files, configuration, instructions and personal data that the Customer or its Authorized Users submit to, make available to or process through a Service.

As between Gorilla Apps and the Customer, the Customer retains its rights in Customer Data. The Customer grants Gorilla Apps a non-exclusive right to host, access, transmit, transform and otherwise process Customer Data only as necessary to provide, secure, maintain and support the Services, comply with law and enforce these Terms.

The Customer is responsible for:

  • Having the rights, permissions, legal bases and notices required to process Customer Data through the Services
  • The accuracy, quality and legality of Customer Data and instructions
  • Configuring boards, filters, permissions, portals, widgets, automations and recipients appropriately
  • Reviewing configurations and generated or published outputs before relying on them where appropriate
  • Deciding which data clients, recipients and public visitors may access
  • Maintaining appropriate copies of Customer Data under the Customer's control

Gorilla Apps does not acquire ownership of Customer Data.

6. Product-specific responsibilities

6.1 Client Portal Builder

The Customer determines which boards, items, fields and functions are available through its portals and which clients may access them. The Customer is responsible for configuring and testing portal permissions, filters and authentication options for its intended use.

Client Portal Builder relies on monday.com APIs and on configuration supplied by the Customer. Gorilla Apps may perform additional checks for supported configurations, but those checks do not replace the Customer's responsibility to review access rules or guarantee that a third-party platform will always return correct data.

6.2 Spreadsheet Gorilla

The Customer is responsible for spreadsheet templates, formulas, board selections, automation settings, recipient addresses and message content. Before enabling automated email delivery, the Customer must ensure that it is permitted to send the selected board data and attachments to each recipient.

Generated spreadsheets and tables are based on Customer Data and instructions. The Customer must review whether the configuration and output are suitable for its intended business, accounting or reporting purpose.

6.3 Board to Website Widget

The Customer determines which board content is published and is responsible for ensuring that it may lawfully make that content publicly accessible. Anyone with access to a published or embedded widget may be able to view its content.

6.4 Exported Excel Cleaner

Exported Excel Cleaner processes selected spreadsheet files locally in the user's browser. The Customer is responsible for reviewing the transformed output before relying on or distributing it.

7. Fees, subscriptions and cancellation

Paid application subscriptions are generally purchased and billed through the monday.com marketplace. Prices, billing periods, currencies, taxes, renewals, plan limits, trials and payment processing are shown in the applicable marketplace listing or order and are governed by the applicable monday.com billing terms.

The Customer may cancel a marketplace subscription through its monday.com account. Unless the applicable marketplace terms or mandatory law provide otherwise, cancellation takes effect at the end of the current paid subscription period and does not create a right to a refund for amounts already charged.

We may change future prices or plans. Any change will apply in accordance with the applicable marketplace process and notice requirements.

Gorilla Apps may separately offer professional services under a written proposal, order form or statement of work. That document will describe the scope, fees, currency, taxes, payment terms, timing and any cancellation rights for the professional services. If it conflicts with these Terms, the separately agreed document controls for those professional services.

8. Intellectual property

Gorilla Apps and its licensors retain all rights in the Services, software, documentation, designs, trademarks and other materials we provide, excluding Customer Data and third-party materials.

The Customer may use our documentation and Service outputs for its internal business purposes and as expressly enabled by the relevant Service. No other right is granted except as expressly stated in these Terms.

If the Customer voluntarily provides feedback or suggestions, Gorilla Apps may use them without restriction or compensation. The Customer retains ownership of any pre-existing intellectual property contained in that feedback.

9. Data protection and confidentiality

Our Privacy Policy explains how Gorilla Apps processes personal data in connection with all Services.

Where Gorilla Apps processes personal data for a Customer as a processor, applicable data-protection terms form part of the parties' agreement. The Client Portal Builder Data Processing Addendum is incorporated where applicable.

Each party will protect the other party's non-public information that is identified as confidential or that reasonably should be understood to be confidential. Confidential information may be used only to perform or exercise rights under the parties' agreement and may be disclosed only to personnel, contractors and advisers who need it and are bound by appropriate confidentiality obligations.

This obligation does not apply to information that the receiving party can demonstrate:

  • Is or becomes public without breach of an obligation
  • Was lawfully known without restriction before disclosure
  • Is received lawfully from another source without confidentiality restriction
  • Is independently developed without use of the other party's confidential information

A party may disclose confidential information where legally required, provided it gives advance notice where lawful and reasonably possible.

10. Availability, maintenance and changes to the Services

We aim to operate the Services reliably but do not promise uninterrupted or error-free availability. Maintenance, security work, third-party failures and events outside our reasonable control may cause interruptions. In particular, the availability and operation of several Services depend substantially on monday.com's APIs, hosting platform and other systems that Gorilla Apps does not control.

Unless separately agreed in writing, no contractual service-level agreement, guaranteed response time or guaranteed resolution time applies.

We may update or change a Service to improve it, address security or legal requirements, adapt to third-party platform changes or discontinue functionality. We will provide reasonable notice where a change materially reduces the core functionality of a paid Service, unless an urgent legal, security or third-party platform reason makes advance notice impracticable.

11. Support

The Customer may request support through the contact channels we make available. Support is provided with reasonable care during our normal operations but does not include a guaranteed response or resolution time unless separately agreed in writing.

The Customer will provide information reasonably required to investigate a support request and will not provide access credentials or sensitive Customer Data unless specifically requested through an appropriate secure channel.

12. Suspension and termination

The Customer may stop using a free Service at any time and may cancel a paid subscription as described in Section 7.

We may suspend or restrict access where reasonably necessary to:

  • Address a security risk or suspected unauthorized access
  • Prevent unlawful use or material harm to a Service or third party
  • Respond to a third-party platform suspension or technical restriction
  • Comply with law or a binding authority request
  • Address overdue fees where Gorilla Apps controls billing
  • Address a material breach of these Terms

Where reasonably possible, we will notify the Customer and provide an opportunity to remedy a remediable breach before termination. We may act immediately where delay would create a material security, legal or operational risk.

We may terminate a Service or these Terms for convenience by giving reasonable advance notice. For a paid Service, we will give at least 30 days' notice unless the applicable marketplace terms provide a longer period or an urgent legal, security or third-party platform reason prevents it.

Upon termination, the Customer's right to use the affected Service ends. Customer Data is handled as described in the Privacy Policy, an applicable DPA and the relevant third-party platform terms. Sections that by their nature should survive termination remain effective, including provisions concerning intellectual property, confidentiality, accrued payment obligations, disclaimers, liability and governing law.

13. Warranty and responsibility for the Services

We will provide the Services with reasonable care and skill. Except for this commitment and any warranty that cannot lawfully be excluded, the Services are provided as available and without any guarantee that they will meet every Customer requirement or produce a particular business result.

The Customer remains responsible for its business decisions, configurations and use of Service outputs. The Services are not professional legal, tax, accounting, financial, medical or compliance advice.

14. Liability

Nothing in these Terms excludes or limits liability:

  • For intent or gross negligence
  • For injury to life, body or health
  • Under the German Product Liability Act
  • For fraudulently concealed defects or an expressly assumed guarantee
  • Where liability cannot otherwise be limited by applicable law

For damage caused by simple negligence, Gorilla Apps is liable only where it breaches an essential contractual obligation whose performance is necessary for the proper performance of the agreement and on whose performance the Customer may regularly rely. In that case, liability is limited to the foreseeable damage typical for this type of agreement.

Subject to the preceding paragraphs, Gorilla Apps' aggregate liability for simple negligence is limited to the greater of:

  • EUR 10,000
  • The fees paid or payable by the Customer for the affected Service during the 12 months preceding the event giving rise to the claim

To the extent permitted by law, Gorilla Apps is not liable for indirect or consequential losses, lost profits, lost savings or loss of data caused by simple negligence, except where such damage was foreseeable and typical as a result of breaching an essential contractual obligation.

The preceding limitations also apply for the benefit of Gorilla Apps' partners, representatives, personnel and agents.

15. Governing law and courts

These Terms and the parties' contractual relationship are governed by the laws of Germany, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.

To the extent a jurisdiction agreement is legally permitted, the courts of Stuttgart, Germany have exclusive jurisdiction. This applies in particular where the Customer is a merchant, a legal entity under public law or a special fund under public law, or where the Customer has no general place of jurisdiction in Germany.

16. General provisions

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

The Customer may not assign its agreement with Gorilla Apps without our prior written consent, which will not be unreasonably withheld. Gorilla Apps may assign the agreement as part of a merger, restructuring or transfer of the relevant business, provided the assignment does not materially reduce the Customer's rights.

If any provision is invalid or unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

These Terms, the applicable marketplace order or listing, the Privacy Policy, any applicable DPA and any expressly incorporated product-specific terms form the agreement concerning the Services. If documents conflict, the applicable DPA controls for data-protection matters, followed by an applicable order, these Terms and product documentation.

17. Contact

Questions about these Terms may be sent to:

Kusterer & Müller GbR (Gorilla Apps)
Hagbergstrasse 11
70188 Stuttgart
Germany
Email: hello@getgorilla.app