What’s new on monday.com? Feature update in September 2025

Create board columns with AI

Smarter boards with AI column suggestions

One of the most helpful new features is AI powered column recommendations. Now, when you’re setting up a board and trying to pick the right type of column (status, date, number, etc.), you can simply describe what you need and monday.com will suggest what works best.

Why to put AI column suggestions into action?
Imagine typing something like “track due date” and having monday suggest a Date column automatically configured. Less guesswork and fewer mismatches. It saves time and introduces consistency across boards.

Dashboard List View widget

Dashboard gets a List View widget

Managing multiple boards just got easier. The new dashboard list view widget lets you aggregate items from many boards into a single dashboard view. You’ll see status, item name, and other columns side by side with no need to hop between boards.

Why to put dashboard list view widgets into action?
This is a big win for managers, PMOs, or anyone who wants a consolidated lens on work happening across teams.

Round Robin Assignment

Fairer workload with Round Robin Assignment for monday CRM and monday Service

To help teams distribute work evenly, monday.com has added round robin assignment automations in its CRM and service modules. New deals, tickets, or tasks can now be automatically routed to team members in a rotating cycle so no one gets overloaded by accident.

Why to put Round Robin Assignments into action?
In the Service workspace, this pairs nicely with their AI auto reply, custom Inbox, email automations, and ticket management features. These tools are all built to streamline support workflows.

Practical tips

How to use these monday.com updates

Here are a few suggestions to make the most of these new tools in your workspace:

1. Leverage AI column suggestions early. When designing new boards, use the feature to enforce consistency, especially in teams that spin up new boards frequently.
2. Create overview dashboards using the new list widget. Pull together cross board views of items from related workflows such as all marketing requests or all support tasks for better oversight.
3. Experiment with round robin. Try it in low risk pipelines first such as CRM leads or internal requests, then expand if it works well for balance.
4. If you use monday Service, adopt the portal and auto reply features step by step. Start with basic fallback messages, then refine based on ticket volume and complexity.
5. Train your team. New features only shine if people use them. Share small guides such as “When you create a board, try the AI suggestion” and incorporate them into onboarding.

September’s updates make monday.com more intuitive, scalable, and service oriented. With AI column suggestions and dashboard list aggregation, you get smarter tools. With round robin assignment and enriched service features, you get fairer workflows and more unified support operations.