Client Inbox for global messaging in monday.com Client Portals

Client Inbox

A dedicated space for private client communication and file sharing

Item comments continue to play an important role inside Client Portals on monday.com. They allow teams and clients to collaborate directly on specific tasks and records. With this update, we are introducing an additional layer of communication designed for broader, portal-level conversations.

The new global Client Inbox provides a private messaging space between clients and your monday.com team. Instead of attaching a message to a specific item, clients can start or continue conversations at a global level. This makes it easier to discuss general questions, coordination topics, or updates that are not tied to a single board item.

By separating contextual Item comments from global messaging, communication becomes more structured. Item discussions remain focused and task-specific, while the global inbox serves as a centralized place for overall collaboration and private exchanges. Learn more about How to set up the Client Inbox in your client portal on the dedicated help page.

Other improvements

More improvements in this update

This update also includes refinements to the interaction experience across the portal to ensure smoother message handling and consistent usability. Together, these improvements strengthen communication inside monday.com Client Portals and make it easier to manage both detailed item discussions and broader client conversations.

Read the full release notes from February 4, 2026 including the latest features, improvements and bug fixes on the latest Client Portal Builder for monday.com update.