Performance

Troubleshooting performance problems on Client Portal Builder for monday.com

In some use cases the client portal loading times can be unusual slow. Learn more about possible causes and solutions to improve the performance.

Use of mirror columns

Having a lot of mirror columns in a board can hurt the loading performance in the client portal. If you are experiencing slow loading times, here are a few tips:

• If you have a lot of mirror columns in your Clients board, one thing you can try is to not use any placeholders of mirror columns in your portal. This way the values of the mirror columns don't have to be loaded which can speed up the loading time.
• If you are using a Board Table Section or a Grid Section and don't need to show the values of mirror columns, try hiding them. If you hide all the mirror columns of a board, the app won't need to fetch these values, which in some cases improves the loading performance of a board section by a factor of two.
• Not showing mirror columns in the client portal can improve the loading performance. However, there are cases where the Client Portal still loads too slow, even after hiding the mirror columns. In these cases, the only option left is to remove some connect board and mirror columns from the board and see if this improves the loading performance.

Use of subitems

If you are experiencing slow loading times of a Board Table Section, one way to improve it is to disable subitems, in case you don't need to show them to your client.

Temporary monday.com problems

Sometimes the monday API has temporary performance/reliability issues. You can check the platform status here status.monday.com